equation's® CRM Module provides a customer and contact relationship database with the ability to track all critical information about them:

Use the CRM System for a variety of purposes withinISO 9001, ISO 14001, Business Continuity Planning, Lean Manufacturing, custom Management Systems, and Other ISO and Quality Standards
Upload, download, and/or integrate data from your existing CRM solution to share information
Use the CRM system to record Customer information, your contacts, and all activities, communications, and action items related to them
Enormously flexible, the CRM system lets you create your own custom fields of information important to managing your customer relationships
Create your own types of activities you want to track and analyze: phone calls, sales calls, proposals, emails, orders, contacts, etc.
Use the CRM system to assign action items to your staff – for example, if you need a proposal sent, assign it someone, give it a due date, follow up on it, and keep a copy of it all on-line
With Search and Report capabilities, you can easily find, report, and analyze the information about your Customers
The CRM system integrates with the Customer Satisfaction Survey and Customer Complaint systems
The CRM system can be used to keep track of customers, suppliers, business partners, or any type of organization and contact people important to you

ALL EQUATION® MODULES:

Are web-based, providing easy access world-wide
Communicate with your staff via email regarding action items
Are integrated or can be mix and match solutions
Save you time and money compared with off-line systems
Are highly secure with password, firewall, encryption, and back up protection
Are customizable to suit your needs
Include on-line Help and Customer Support via phone or email

OTHER EQUATION® MODULES:

Document Control
Project Management
Corrective Action / Improvement
Data Collection
Internal Audits
Surveys
Customer Relationship Management (CRM)
Web-based Training
Communications